FAQ

Are you bonded and insured?

Yes, we are fully insured for your protection and for the protection of our staff. Your home, our service providers and Maid In DC are all included in our coverage. Insurance validation certificates are available upon request.

What if something in my home gets broken?

MaidInDC realizes the nature of cleaning requires our staff to touch many items within one’s home or office. If any damage/loss does occur, simply notify us within 72 hours of the cleaning date. We will take whatever action is necessary to rectify the situation in a timely manner.

How do you access my home?

We DO NOT accept keys:

  1. Most customers leave a key with their concierge and/ or somewhere in/ around their home.
  2. Another option is to MEET the cleaners at your home at time of service.

We prefer to have you meet the cleaners the 1st time you receive service, so that you can greet the crew and review any “cleaning preferences” and special instructions you might have.

How many people will clean my home?

Generally, we work in TEAMS OF TWO. For larger homes and/ or commercial jobs we can have teams ranging from 4-10 or more.

Will I always have the same crew clean my home?

We make every effort to send the same crew each time. Occasionally there may be a change in crew due to illness, time off, vacation or changes in employment We will do our best to notify you of a change in crew. MaidInDC provides initial and continuing training programs to each of our employees to ensure consistent cleaning techniques.

Are all employees trained and supervised?

All employees receive initial training by our senior staff, and we also provide quality control procedures that ensure consistent cleaning practices and allow for you, the client to provide feedback via “feedback cards” left at time of service as well as the ability to leave feedback on our website MaidInDC.com.

How do I pay for your services?

MaidInDC accepts the following forms of payment: cash or check.

Payment is due at the time of service.

A $25.00 fee is applied to all returned checks

What is the cost of my cleaning?

Fees are based on the size and condition of your home, as well as whether it is a “basic” cleaning, “deeper” cleaning, move in/ move out cleaning, commercial cleaning, construction cleaning, etc.
We recommend that you fill out our ESTIMATE form on our website and/or CALL our offices at 202-642-6320.
**Our MINIMUM APPOINTMENT IS 1.5 HOURS FOR 2 MAIDS**

How do I provide feedback on my cleanings?

Since cleaning is a very personalized and subjective service, we leave a comment card after each cleaning for your feedback. In addition, you may call our local office directly, or visit our website to let us know how things went — good or bad. Your feedback is essential to help us serve you better, to correct any problems and to praise those employees who meet and exceed our expectations and yours.

Do you work on holidays?

If your scheduled cleaning falls on a holiday, we will be sure to contact you to reschedule your cleaning, or you can email us to reschedule Info@MaidInDC.com

Should I tip the service providers?

If you are pleased with the work done in your home we encourage you to show your appreciation to your service provider. Although not required, a gratuity is a powerful way to say “I appreciate your work.” Even a note from you, simply saying “thanks for a job well done” means a great deal. Our clients TIPS range from $5 per maid and up.